Shipping
UNITED KINGDOM
Shipping Method |
Delivery Cost |
Instructions |
Timeframe |
Standard Delivery |
Free on orders over £50 or £3.00 |
N/A |
3-5 working days |
Next Working Day Delivery |
Free on orders over £80 or £5.50 |
Order before 1pm |
Must be placed by 1pm Mon-Fri. Will be delivered Next Working Day. |
Saturday Delivery |
Free on orders over £150 or £15.00 |
Order Before 1pm on Friday |
Orders must be placed before 1pm the Friday before. Will be delivered on Saturday |
Shipping Policy
Please note these times are advised by Royal Mail, however we are not responsible for external factors that may effect this. The number of days are referred to working days Monday-Friday.
All our orders are sent with full tracking. The Royal Mail tracking service is delivered on the first attempt either to your door, a safe place or a neighbour. We will consider the item delivered when this has been done and your tracking has been updated to state delivered.
Please note that we are not liable for any incorrect information that you have entered at checkout. The items will be shipped to the address you enter.
If you claim to not have your order when it has been stated as delivered by Royal Mail or its has been damaged we will investigate this with Royal Mail , this can take up to 14 days. Once the investigation is completed we will advise you of the outcome. If Royal Mail confirm delivery of your item by providing supporting evidence such as GPS coordinates or verbal confirmation of delivery then we may not resend the item.
Orders placed after 1pm on Fridays will be processed on the following Monday.
CANADA, US & EUROPE
Shipping Method |
Delivery Cost |
Timeframe |
Royal Mail Standard |
Free on orders over £150 or £8.95 |
3-5 working days |
Royal Mail Tracked & Signed |
Free on orders over £200 or £10.35 |
3-5 working days |
Please Note:
- We can not deliver to PO boxes.
- Orders to Canada, US and Europe may be subject to pay import fees and taxes.
Duties and Taxes
You may be liable to pay import duties and customs taxes on orders outside of the UK. These are applied once the parcel has reached its destination country, and you will be responsible to pay them. We have no control over these charges and they must be paid in order to receive your goods.
For more information about this you would need to contact your local customs office.
If you refuse to pay these charges then your order will be sent back to us however you will still be responsible for these charges; the original shipping cost and the cost of the return shipping. These will all be deducted from you refund.
For any more enquiries please contact us on hello@rocknjewles.co.uk
I'd like to know how to use Klarna
For all things Klarna, head over to our dedicated FAQs page here.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Free standard UK shipping will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Are all your Jewellery Hypoallergenic ?
Yes, all our pieces are nickel free and crafted to the highest quality, sensitive skin-friendly, water safe and tarnish free.